BTC-Lottery.io Troubleshooting Guide
We’re here to help! If you’re experiencing issues with BTC-Lottery.io, please review the following common problems and solutions before reaching out to our support team.
1. Website Not Loading
- Check your internet connection and try refreshing the page.
- Ensure your browser is up to date (we recommend Chrome, Firefox, or Safari).
- Clear your browser cache and cookies.
- Disable any ad blockers or browser extensions that may interfere with the site.
2. Login Issues
- Double-check your email and password (case sensitive).
- If you forgot your password, use the “Forgot Password” link to reset it.
- Ensure your browser allows cookies and popups from btc-lottery.io.
3. Wallet Not Connecting
- Confirm your wallet supports TRC20/USDT if using for deposits or withdrawals.
- Check your wallet is unlocked and properly connected.
- Try reconnecting or using a different browser or device.
4. Deposit Not Showing
- Deposits may take a few minutes to reflect based on blockchain confirmation times.
- Ensure you used the correct wallet address and network (TRC20).
- If not credited within 30 minutes, contact support with your transaction hash.
5. Lottery Numbers Not Generating
- Wait until the current draw completes. The system uses the last 6 characters of the BTC mined block hash to determine winners.
- Ensure your ticket purchase was successful and confirmed on your dashboard.
- For complete transparency, block results can be verified on blockchain.com.
6. Withdrawal Problems
- Make sure you’ve met any minimum withdrawal requirements.
- Verify your receiving wallet address and TRC20 compatibility.
- Withdrawals are usually processed within a few minutes but can take longer during peak periods.
Still Need Help?
If your issue isn’t listed above or remains unresolved, our support team is ready to assist you. Please contact us at: